DELIVERY:
Here at the Satshop we are able to deliver to all UK and European Addresses. We even have suppliers in Europe for certain items to save on shipping costs.
Many items are available for next working day delivery if ordered before 2pm and you will be notified on receipt of your order and estimated delivery date based on availability of items ordered. In many cases shipping couriers such as DPD will notify you via email the status of your delivery and an estimated delivery time.
Some items such as large satellite dishes and heavy items may require separate shipping quotes.
Unless prior arrangement has been made all items must be delivered to the card holders address that made the payment on the order. In certain circumstances other arrangements can be made but please enquire first.
PLEASE NOTE:
Delivery by Carrier isn’t under our high quality control – unfortunately late deliveries or mistreatment (although unlikely) can happen and deliveries need to be signed for as such when it is received, please don’t just sign and state ‘unchecked’ as unfortunately this is disregarded.
PLEASE NOTE: PEACE OF MIND RETURNS:
You may return most new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Subscription based products cannot be returned once activated.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Items returned due to change of mind or in error and that are not Faulty must be returned within 14 Days at the buyers cost and include all original packaging and accessories where applicable.
Items returned that are not Faulty and do not include the original packaging and accessories will Not be Eligible for a full refund.
SPECIAL ORDER LINES – NCNR
Unfortunately non stocked products (marked NCNR) are ordered in on your behalf on a non cancellable and non returnable basis – please make sure you definitely need it before ordering!
DAMAGED / WRONG ITEM
We all try really hard to make sure all of our customers receive the products they order, promptly and in the best condition. We are proud to be renowned for our excellent service, however, we are all human and although very rare, mistakes can happen.
In the unlikely event you receive an item incorrectly or damaged we will resolve the problem as soon as possible and usually the very next working day.
